We manage internal trouble shooting and bug fixing, which is a reaction to identified bugs and/or malfunctions, via a “Mantis” system. The customer can access this system to report issues and HighQSoft GmbH uses it to provide an early response. The approach is as follows:
1. Analysis of the customer log files
2. Attempt to reproduce the error on basis of a given or new test case
3. Bug fixing
4. Enhancement of the test suite by new test cases
Also a divergent approach may be chosen if the bug is not reproducible.
The Mantis bug tracking system of HighQSoft GmbH is available at:
Go to bug tracking
For an initial registration, please contact Mr. Andreas Hofmann naming the employee name, company as well as project.